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Shop Policies

Return Policy

Dogwood Home Furnishings accepts returns on all full price purchases within 14 days of purchase or shipment date with presentation of an original store receipt. Item must be returned in perfect salable condition for a store credit.  If we agree to accept a return without a receipt a store credit will be issued at the current selling price. No returns are accepted for Sale Items-.  All custom pieces/special orders are final sale; non-returnable.


Furniture: your custom furniture order is a final sale and cannot be returned.  All furniture purchased off of Dogwood Home furnishings retail floor at a regular or discounted price is considered a final sale and cannot be returned.

Furniture Conditions for custom –Special orders

Once the order is confirmed and the deposit has been received Changes and cancellations to an order will not be accepted.


Special Orders - are final sale and therefore not returnable. 


Dogwood Home Furnishings price is valid for 30 days.  We provide Quotes on special orders and situations; these are good for the period of time stipulated on your official quote.

Once the order is confirmed and the deposit has been received Changes and cancellations to an order will not be accepted...


Furniture & Other Large Items – Shipping Options


White Glove Delivery | the piece(s) will be delivered to your home + positioned per your instruction.  The piece(s) will be unwrapped + assembled if necessary.  It is your responsibility to carefully inspect the piece(s).  If there are any issues make certain to note them on the delivery paperwork.  Once you have approved the delivery all packing materials will be removed from your home.  We recommend this service.

Important Characteristics About Your Purchase

Wood: generally a piece of wood furniture takes about one year to acclimate to its new environment.  During this time fissures accentuating the variations on the woods surface may occur.  Variations are not covered by warranty.  Variances occur because each piece of wood is unique – no two pieces are alike.

Color, grain variations and veining are natural characteristics of metal, steel, wood, leather and other materials and will vary from piece to piece.  These characteristics may vary from samples provided.  Orders may not be returned, cancelled, nor deposits refunded due to variations in characteristics.  Precise colors and tones of any woods or other natural materials cannot be guaranteed to be identical to the samples.  This is because the natural materials are used and despite every effort to ensure a consistent reproduction of color, grain, etc., it is inherent that variations will exist – it is what makes your piece unique.

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